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Release Notes for McAfee Firewall Version 4.02, (c) January 2003 Networks Associates Technology, Inc. All Rights Reserved. The McAfee Consumer Products Division, a Networks Associates Company, prepares these notes. The McAfee Consumer Products Division web site is www.McAfee-at-home.com. Thank you for using McAfee Firewall. This Readme file contains important information regarding this release. We strongly recommend that you read the entire document. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - IN2 Testing Your New Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - CM1 Contacting Customer Products Division - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's "Find" dialog box, or equivalent, then search for the identifying code to move directly to that heading. IMPORTANT NOTES For information on known issues, refer to the KN1 section. In addition, for issues that have been fixed, refer to the AD1 section. ___________________ NF1 - NEW FEATURES - McAfee SecurityCenter combines a free set of must-have security services with simplified access to McAfeeÆs world-class security products. - Firewall security check - examines your security settings for possible vulnerabilities - Enhanced hacker tracing with McAfee Visual Trace - Intrusion Detection System - detects common attack types and suspicious activity - Home networking wizard - setup protection for PCs sharing an Internet connection - Wizard for creating custom Firewall rules - create custom Firewall configurations for specific programs - Password protection - prevent others from tampering with your Firewall settings using password protection - Improved support for broadband connections ___________________ DC1 - DOCUMENTATION McAfee Consumer Products Division provides each of its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe web site at www.adobe.com/prodindex/acrobat/readstep.html. Most McAfee Consumer products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. - A printed Product Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from McAfee Consumer Products Division FTP site in Adobe Acrobat .PDF format. - A User's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat PDF format. McAfee Consumer Products Division User's Guides document all product functions extensively, and discuss how best to use your McAfee software product to accomplish your tasks. - Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. - An online help system. Online help gives you quick access to hints and tips about how to use your McAfee software. The format of the online help system for the product will vary, depending on which platform or operating system you use to run your McAfee product. In most cases, the software will display a Help menu item or link that you can use to start the system. - Some products might also include context-sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. - A LICENSE.TXT file. This file outlines the terms of your license to use your Networks Associates product. Read it carefully. If you install a McAfee Consumer Products Division product, you agree to the license terms. - This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To ask about eligibility for updates, upgrades, registration, or for general questions related Networks Associates products, please send messages to: custcare@nai.com. _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee Firewall you need: - Windows 98, Windows 98 SE, Windows Me, Windows 2000 Professional, Windows XP Home Edition, or Windows XP Professional. - Internet Explorer 4.01, Service Pack 2 or higher, IE 5.01 or later recommended. If you are installing your McAfee software using an installation CD, then a copy of Internet Explorer has been provided for you. The path to the setup program is <X>:\IE\Setup, where "X" is the drive letter designated for your computer's CD-ROM drive. If you obtained your McAfee software via download, then you can obtain Internet Explorer directly from Microsoft via download at: www.microsoft.com/windows/ie/default.asp. - 30 megabytes (MB) of hard disk space. - 32 MB of RAM. - An Intel Pentium-class or compatible processor rated at 100 MHz or higher. - CD-ROM drive. - To take full advantage of your McAfee product's Instant Updater feature, you should have an Internet connection, either through your local-area network, or via modem and an Internet service provider. - Please refer to the "Known issues" for a list of incompatible third party programs. __________________ IN1 - INSTALLATION To install McAfee Firewall: - (1) If your computer runs Windows 2000 Professional, or Windows XP, log on to your system as a user with administrative rights. You must have administrative rights to install this software on your system. - (2) Insert the McAfee Firewall CD into your computer's CD-ROM drive. If the Autorun Installation menu does not automatically display, go to Step 3. Otherwise, skip to Step 4. - (3) Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. - From the Windows Start menu, select Run. The Run dialog box displays. - Type <X>:\SETUP.EXE in the Run dialog text box, and click OK. Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted Firewall files. To search for the correct files on your hard disk or CD-ROM, click Browse. - (4) Before proceeding with the installation, Setup first checks to see whether your computer is already running the Microsoft Windows Installer (MSI) utility running as part of your system software. - If your computer runs Windows XP, Windows Me, or Windows 2000, MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. Skip to Step 5 to continue. - If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. Click Restart System. When your computer restarts, Setup will continue from where it left off. - (5) Refer to steps displayed on the Installation Wizard to complete your installation. _________________________________ IN2 - TESTING YOUR INSTALLATION * ____________________ KN1 - KNOWN ISSUES * - When coming out of standby mode, your Internet access may be blocked. To restore Internet access, open the Firewall home page, click "Stop McAfee Firewall", then click the "Start McAfee Firewall". - The instant messaging program, Yahoo Messenger will not be able to communicate with the Internet if ICMP is blocked in McAfee Firewall. To allow ICMP, open Firewall, click Advanced Tasks, click "Configure network adapters", select your network adapter, click the Adapter settings button, click the ICMP tab, select the "Allow all ICMP" option, and click OK. - Firewall is not compatible with the NetBEUI protocol in Windows 2000. To correct this, uninstall the NetBEUI protocol and configure your network to use NetBIOS instead. - Previous version settings not retained. If you are upgrading to McAfee Firewall 4.0 from an older version of this product (3.0 or older), the Setup program does not retain the settings from your previous versionÆs installation. After Setup installs McAfee Firewall 4.0, you will need to (for example): - Activate McAfee Firewall using the Configuration Assistant - Identify the programs that you will allow (or not allow) to communicate - Configure your network adapterÆs settings The Configuration Assistant helps you configure the settings necessary to start and use McAfee Firewall. However, we do suggest that if you want to customize your settings to meet your needs, that you do so at your earliest convenience. - Reinstalling McAfee Firewall: Windows XP (Home and Professional) If you uninstall McAfee Firewall, you must restart your computer before you can reinstall the program. If you do not restart you computer, Setup will not be able to install the McAfee Firewall filter driver. - If you install McAfee Firewall 4.0 and then install an older version of any McAfee product, uninstalling McAfee Firewall 4.0 may corrupt and render the older McAfee product ineffective. The older McAfee products affected are as follows: - McAfee Internet Security 4.x and older - Internet Guard Dog 3.0 and older - McAfee VirusScan 6.x and older - McAfee VirusScan Professional 6.x and older - McAfee QuickClean 2.x and older - McAfee Uninstaller 6.5 and older To remedy this problem: 1. Uninstall the older McAfee product. 2. Restart your computer. 3. Reinstall the older McAfee product. - There have been situations noted whereby Firewall behaves abnormally. Network communication traffic relies upon properly sequenced events. If the sequencing of IP packets is broken, FirewallÆs ability to block and allow traffic could cause a function to unexpectedly fail. A specific example of this type of unexpected behavior is as follows: (1) A program attempts to communicate and the connection type is a dial-up or login. (2) An alert message displays prompting the user allow or block the program. (3) The user selects allow access to the Internet. (4) Firewall does not allow the program to communicate because the sequence of events was broken. To remedy any of these situations, restart the application or function. Firewall allows the traffic because the user opted to allow the program to communicate. - Important Information Regarding Windows XP Migration: Upgrading your computer's operating system from any version of Windows to Windows XP causes all McAfee products installed before migration to become disabled after migration to Windows XP. You will be made aware of this issue as you make your first attempt to start a McAfee product (after migration) - you will be instructed to reinstall the product. Therefore, you will need to uninstall all McAfee products and reinstall using your installation CD or the software obtained from McAfee via download. You may be prompted to insert your installation CD or provide the location of your productÆs original installation files as you attempt to uninstall this product. If this does occur, click Browse to search for the original installation files. These can be found on your installation CD or, if you downloaded this product from our web site, in an installation directory located n your default hard disk (usually your c:\ drive). - To remove this program from your computer, to repair your installation, or to change its installation configuration, you must log in to your computer with a user-id that has administrative rights - if your computerÆs operating system is Windows 2000 Professional or Windows XP [Home or Professional]. - Windows XP installation issues: When you install a program on your Microsoft Windows XP-based computer, you may receive an error message similar to the following: Error 1606. Could not access network location <Common Administrative Tools>\All users\. This behavior can occur if there is an incorrect setting in the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Explorer\User Shell Folders\ Common Administrative Tools Use these steps to resolve this behavior: Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. (1) Click Start, and click Run. (2) In the Open box, type regedit, and click OK. (3) Locate and click (highlight) the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Explorer\User Shell Folders (4) In the right pane of the Registry Editor window, double-click Common Administrative Tools. (5) In the Value data box of the Edit String dialog box that displays, type the following line, and then click OK: %ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools (6) On the File menu, click Exit to quit Registry Editor. (7) Restart the computer. - Changing the color depth or color palette of your monitorÆs Display Settings to a 256-color mode while McAfee Firewall is running may cause the text on any Firewall window to be difficult to read. If this situation occurs, close McAfee Firewall by clicking the Windows close button [X]. Restart McAfee Firewall. - VPN connectivity problems: Windows 9x If you experience connectivity problems after you install McAfee Firewall into a computer that uses Virtual Private Networking (VPN) software, please contact our Technical Support department. This issue only affects computers with a Windows 98 or Windows 98 SE operating system. - The Setup process, by default, configures NetBIOS over TCP as DISABLED. If NetBIOS over TCP is disabled, and your computer is a member of a network, then your computer will not be able to access the shares of other computers in your network, and other computers will not be able to access your computer's shares. The McAfee Firewall Configuration Assistant allows you to override the default settings. From the "Control Access to Shares" window, check the "Allow my computer to access other computers' shares" and "Allow other computers to access my shares" check boxes and click next. - To enable NetBIOS over TCP settings after completing setup, do the following. - Start McAfee Firewall. - Click Advanced Tasks. - From the McAfee Firewall Home page click Configure network adapters. - Select your computer's network adapter and click Adapter settings. - Select the "NetBIOS over TCP" tab. - Check the "Allow me to reach other systems shares" check box. - Check the "Allow other systems to reach my shares" check box. - Click Apply. - To disable NetBIOS over TCP, simply clear the appropriate check boxes described above. - For all Windows 2000 installations, McAfee Firewall requires a unique driver in order to function. During the installation process, you will be confronted with several warning messages notifying you that you are attempting to install an unsigned driver. To complete installation, allow setup to install the driver. - Insufficient Drive Space messages: Free drive space, in addition to the amount described under "System Requirements - MB of hard disk space", must be available to run Setup and install your McAfee product. The amount of additional space depends upon your computer's Operating System and its configuration. If, during setup, you receive an "insufficient drive space" message, exit setup and remove unnecessary files from your computer. Re-start Setup. Perform these steps as necessary until you do not receive an insufficient drive space message. - If the text displayed on the Autorun image is illegible; or appears in an unrecognizable font, there may be too many fonts installed in your computer. NOTE: The Autorun image presents you with an on-screen installation menu after you insert the McAfee installation CD into your computerÆs CD-ROM drive. To install this product, from your Windows Desk top, right-click My Computer and select Browse. Locate the following program file: <x>:\mfw\setup.exe. Here X represents the drive letter of your computerÆs CD-ROM drive. Double-click setup.exe to install McAfee Firewall. Refer to the steps displayed on the Installation Wizard to complete your installation. - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DATs (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result: "successful" message, regardless of whether the user completes the upgrade process or not. - Instant Updater not properly installed. If the following error message displays: Error -103 (Instant Updater is not properly installed), please download and install Microsoft's updated XML parser. You can find the MSXML Parser 3.0 Service Pack 2 Release update at the following location (you can copy and paste this URL into the address bar of your Internet browser): http://msdn.microsoft.com/downloads/default.asp?url=/downloads/sample.asp?url=/MSDN-FILES/027/001/772/msdncompositedoc.xml&frame=true If you continue to receive -103 errors after applying this Microsoft patch, the update may not have registered a file correctly. Therefore, please try the following: (1) From the Windows task bar, select Start > Run (The Run dialog displays). (2) In the Run dialog type the following: regsvr32 "%SystemRoot%\System32\msxml3.dll" NOTE: %SystemRoot% is a variable that refers to the default Windows\system directory. Windows 98/ME - Substitute c:\windows\system for '%SystemRoot%/System32' (3) Click OK. - You should receive a message that the DllRegisterServer succeeded. If you continue to receive -103 errors, please contact technical support. - The Instant Updater progress indicators do not display progress details after downloading updates. Although it appears that Instant Updater has stopped responding, please be patient and allow Instant Updater to complete the "Applying product upgrade" task. - AOL stops responding after updating. After you update this product, Instant Updater may prompt you to restart your computer. If you click "Yes" to restart your computer now and your computerÆs default browser is AOL, you may experience situations where your computer does not shut down. If you experience this situation, simply restart your computer to apply the updates. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available: Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. ________________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Q: What does McAfee Firewall do? How does it do it? A: McAfee Firewall filters traffic at the devices that your system uses - network cards and modems. This means that McAfee Firewall can reject inbound traffic before that traffic can reach vital functions in your PC and before it can waste valuable system resources. McAfee Firewall does this by monitoring applications that are either trusted or not trusted. When trusted applications need to access a network, McAfee Firewall manages everything in the computer to allow that application's traffic. When McAfee Firewall sees non-trusted applications trying to access a network, it blocks all traffic to and from that application. Some network communications are needed to maintain network-based services. These are managed through user-defined rules under the SYSTEM button. The default SYSTEM settings will provide protection from hostile threats. The installation routine will prompt with some basic questions to set up McAfee Firewall to do what you need (e.g. allow fileshares or not). Q: APPLICATION and SYSTEM: What do they mean? A: McAfee Firewall manages your network privacy through two large areas---APPLICATION traffic and SYSTEM traffic. APPLICATION traffic is based on trusting or not trusting applications that you know and use. SYSTEM traffic is more static and will allow or not allow things like fileshares and ICMP control) traffic. When you click on APPLICATION, you must choose whether you will automatically trust all applications or not. If you choose to trust all applications, everything that applications on your PC try to do will automatically be allowed. This is probably not a good thing to do, is it will open your PC to attack. If you choose to not trust applications, McAfee Firewall will begin to manage a "trusted" list and a "not trusted" list. You can always click on APPLICATION to see these lists and move known applications around. Once McAfee Firewall knows an application, it remembers it the next time the McAfee Firewall or the application in question is run. As new applications are run in the "not-trusted" mode, the system will prompt you for whether to trust this application or not. If McAfee Firewall asks you about an application that you know you are not currently running, or you do not have on your system, care should be taken in trusting it. Make certain you know what you are doing. While McAfee Firewall blocks the trojan horse, Back Oriface (BO), be default, it provides a good example of what might happen with other suspect applications. As BO attempted to run on your system and communicate out, McAfee Firewall would have captured this activity and asked you whether or not to trust it. It would have appeared to you as an application without an icon. Since you don't know what is happening, block it. System behavior is defined under the SYSTEM button on a per device basis. Each device can have its own behavior. For example, a network card may allow fileshares (sharing computer resources between trusted computers using the NetBIOS protocol); but that could be turned off over a modem to the Internet. The same applies to other basic services. For the most part, you need not concern yourself with protocols such as ARP, ICMP, NetBEUI and the like. If you need them, you probably know what they are. Q: What does the McAfee Firewall main window show? A: The MAIN window of McAfee Firewall (below the FILE, APPLICATION, SYSTEM, SYSTRAY and HELP tabs) shows activity that is live on your system. It also provides you with "radio-buttons" for global options like logging and overall behavior of McAfee Firewall. Q: What do SUMMARY and DETAIL mean? A: SUMMARY shows basic applications that are trusted or not trusted in the main window of McAfee Firewall. DETAIL splits the main window into a left-hand summary side and a right-hand detail side that describe the network activity on your system. Q: What is the left-hand side for in DETAIL mode? A: The left-hand sideshow the two major network activity areas in your system: APPLICATION traffic and SYSTEM traffic. It also shows red current activity icon and blue log icon (if logging is enabled). Note that this is similar to the window's appearance when running SUMMARY mode with the addition of the current activity and log icons. When there is activity in the application area, a "+" sign appears in front of the icon. Clicking on the "+" sign will make it a "-" sign and will show the applications that McAfee Firewall is currently monitoring. There is always a "+" or a "-" in front of the system and application icons. This works exactly the same way as Windows Explorer, except that McAfee Firewall presents activities and applications (not files and folders). Each application can also be in a closed, explicit or inactive state. If a "+" or "-" sign appears in front of an application, that application is doing something. Clicking on the "+" or "-" sign will cause it to change state. In the explicit state, the application traffic will show "real-time" with red (block) arrows or green (allow) arrows for traffic direction and an icon to show the type of traffic as well as IP address or system names for the traffic. Applications with a red "X" on them are untrusted applications. Q: What is the right-hand side for in DETAIL mode? A: The right-hand side shows details on items that are highlighted on the left-hand side. Q: What does an X on an application mean? A: An "X" means that the application is not trusted and is being blocked by McAfee Firewall. Q: What do the little + and - signs mean and how do I use them? As described in above, the "+" and "-" indicate activity in an item. The "+" sign is a closed state and shows not details. When the "+" sign is clicked, it becomes a "-" sign and represents an explicit state that shows details on the left-hand side of the main window. Q: Network Control Buttons: What do they do? A: The NETWORK CONTROL buttons are at top left of the McAfee Firewall application window. They determine the overall behavior of McAfee Firewall. Only one button can be selected at a time here: The first BLOCK ALL button will cause all traffic to be blocked regardless of any options chosen anywhere else. The second FILTER button will cause all traffic to be processed as defined by options chosen elsewhere in McAfee Firewall. The final ALLOW ALL button will cause all traffic to be allowed, regardless of options chosen elsewhere in McAfee Firewall. This is a permissive mode and effectively turns off all protection provided by McAfee Firewall. Q: Display Buttons: What do they do? A: The DISPLAY buttons are in the top middle of the McAfee Firewall application window. They determine the single screen or split screen nature of the main portion of the McAfee Firewall window. Q: Auto Start: How can McAfee Firewall run automatically when I start my PC? A: This option is enabled by default as you complete the Configuration Assistant. To change FirewallÆs startup options, from the Firewall Home page, click the Set startup options task from Tasks list. On the Set Startup Options screen, check or clear the check from the "Start McAfee Firewall automatically" check box. To save your changes, click OK. If you do not want McAfee Firewall to start as your computer starts, clear the Start McAfee Firewall automatically check box. Q: Network traffic: Why does McAfee Firewall shut off existing network traffic when it is launched? A: McAfee Firewall is a security product. If you suspect you are under attack, launching McAfee Firewall will quickly and effectively terminate hostile network traffic. Any applications that you were running before launching McAfee Firewall will now be monitored. TIPS: - Having stated the above, we recommend that you configure McAfee Firewall to start as Windows starts. - Your Internet dialup connection is closed as McAfee Firewall closes. McAfee Firewall forces you to disconnect and reconnect to the Internet when you attract hostile attention. Reconnecting to the Internet assigns your PC a new IP address. Thus, if you were being attacked when you shut down McAfee Firewall, the attacker would need to locate your computer before resuming the attack. - Make certain your McAfee Firewall is always active when connected to other systems. We recommend that McAfee Firewall be run upon system startup and remain on during your entire session. ____________________________ AD1 - ADDITIONAL INFORMATION - McAfee Firewall support for Home Networking For more in formation about how McAfee Firewall supports Home Networking, please visit our support Web site on the Internet at www.mcafeehelp.com. - For computers with more than one dial-up adapter, each adapter is sequentially numbered. - Miscellaneous online Help issues resolved. "Signal9" references removed and table formatting corrected. - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DAT's (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result "successful" message, regardless of whether the user completes the upgrade process or not. - By design, for all NT based Windows operating systems (NT, 2000 and XP), users logged in as a restricted user are unable to configure advanced Firewall settings. Although restricted users can change their Internet Filtering/Traffic settings, to configure network adapter settings, application settings, etc., the userÆs Windows login must be granted administrative privileges. - Corrected Windows System Tray icon menu problem for Block, Filter and Allow. - Corrected problem that, under certain circumstances, it is not necessary to wait (up to) 8 seconds for Internet connectivity after a new IP address was assigned. - We have corrected problem of connecting to the Internet while using VPN software. - Users will receive a warning message when attempting about using the "Record Application Traffic" option. This feature uses a large amount of disk space - very quickly. - The incompatibility with using Internet Connection Sharing (ICS), where the gateway machine uses the Windows 2000 operating system has been corrected. To enable ICS recognition on the Windows 2000 gateway, you will need to edit your registry settings. Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. (1) Click Start, and click Run. (2) In the Open box, type regedit, and click OK. (3) Locate and click (highlight) the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\McAfee Firewall (4) Create a new "DWORD Value" named "Win2KICS" (without quotes). (5) On the File menu, click Exit to quit Registry Editor. (6) Restart the computer. (7) Start the Firewall Home page. (8) Under Advanced Tasks, click "Set up home networking" and follow the on-screen instructions to allow computers in your network to communicate through the gateway. If you need additional information, please contact Customer Servce or visit http://www.mcafeehelp.com. - Corrected the issue of not being able to change the order of rules that were added using the "Customize Filtering Rules" wizard. - Included more applications in the Firewall filtering ruleset. _______________________________________________ CM1 - CONTACTING MCAFEE CUSTOMER PRODUCTS DIVISION USA Customer Service Customer Service Network Associates Inc. 5000 Headquarters Drive Plano, TX 75024 Phone: (972) 963-8000 e-mail: Cust_Care@Nai.com International Customer Service Customer Service McAfee Consumer Products Apollo Contact Centre Units 2-6, Boucher Business Centre Apollo road, Belfast BT12 6 HP UK single_user_europe@nai.com - Technical Support For agent-assisted support (US) please visit http://www.mcafeehelp.com. (UK - please go to http://www.mcafeehelp.co.uk). Our support web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3-step Answer Wizard. Additionally, you may use our advanced options that include a Key word Search and our HelpTree which have been designed with the more knowledgeable user in mind. If a solution to your problem cannot be found, you may also access our 24-hour FREE Chat Now! and e-mail Express! options. Chat and E-mail will enable you to quickly reach our highly qualified support engineers, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.com. Disclaimer: Time and telephone numbers are subject to change without prior notice. - Sales United States Retail (Home User) Sales - Phone: (801) 772-1891 United Sates Corporate Sales - Phone: (888) VIRUS NO * FOR REPORTING PROBLEMS If you find any feature that does not appear to function properly on your system, or if you believe this application would benefit greatly from an enhancement, please contact the McAfee Consumer Products Division. Our web site is www.mcafee-at-home.com. To provide the answers you need quickly and efficiently, McAfee Consumer Products Division technical support staff needs information about your computer and software. Please have this information ready when you call or email: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per-second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail - FOR PRODUCT UPGRADES In addition to McAfee Consumer Products Division, Networks Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Networks Associates software. For assistance in locating a local reseller, you can contact Networks Associates Customer Service. - NETWORKS ASSOCIATES/MCAFEE CONSUMER PRODUCTS BETA SITE To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the McAfee Consumer Products beta site at www.mcafeeathome.com/beta. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. - AVERT ANTI-VIRUS RESEARCH SITE * To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: www.avertlabs.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS (c) 2002 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. To obtain this permission, write to the attention of the Network Associates legal department at: 3965 Freedom Circle, Santa Clara, California 95054, or call +1-972-308-9960. TRADEMARKS Active Firewall, Active Security, Active Security (in Katakana), ActiveHelp, ActiveShield, AntiVirus Anyware and design, Bomb Shelter, Certified Network Expert, Clean-Up, CleanUp Wizard, CNX, CNX Certification Certified Network Expert and design, Design (stylized N), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (in Katakana), Dr SolomonÆs, Dr SolomonÆs label, Enterprise SecureCast, Enterprise SecureCast (in Katakana), Event Orchestrator, EZ SetUp, First Aid, ForceField, GMT, GroupShield, GroupShield (in Katakana), Guard Dog, HelpDesk, HomeGuard, Hunter, LANGuru, LANGuru (in Katakana), M and design, Magic Solutions, Magic Solutions (in Katakana), Magic University, MagicSpy, MagicTree, McAfee, McAfee (in Katakana), McAfee and design, McAfee.com, MultiMedia Cloaking, Net Tools, Net Tools (in Katakana), NetCrypto, NetScan, NetShield, NetStalker, Network Associates, NetXray, NotesGuard, Nuts & Bolts, Oil Change, PC Medic, PCNotary, PrimeSupport, Recoverkey, Recoverkey - International, Registry Wizard, ReportMagic, Router PM, Safe & Sound, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, SmartDesk, Sniffer, Sniffer (in Hangul), Stalker, SupportMagic, TIS, TMEG, Total Network Security, Total Network Visibility, Total Network Visibility (in Katakana), Total Service Desk, Total Virus Defense, Trusted Mail, UnInstaller, Virex, Virus Forum, ViruScan, VirusScan, WebScan, WebShield, WebShield (in Katakana), WebSniffer, WebStalker, WebWall, WhoÆs Watching Your Network, WinGauge, Your E-Business Defender, ZAC 2000, Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. 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